FAQ

We understand that this is a matter of preference.  Traditionally, wedding etiquette dictates that guest names be hand written.  However, we also realise that in the modern day, people prefer the neatness of fully printed wedding stationery.  Therefore, we offer both services at the same cost.  We do however recommend that you consider a handful of blank invitations to allow you to juggle reception numbers where guests unexpectedly decline your invitation.

Black Tie Wedding Invitations does not keep significant surplus materials as we cannot predict the movement of stock. 

Cardstock, for instance, is available in such a wide range of colours, that it is impossible for us to maintain high levels of each product in every colour to immediately meet all client demands.  We keep a good supply of the most popular materials and order from our suppliers as required.

As  a result, you can expect your materials within approximately 10 business days of making payment.  We will provide you with an estimated delivery date with your invoice, prior to accepting payment. 

Please review the order process.

Yes, we start with standard wording templates, and work with you to create wording that suits you and your wedding theme and style.

Yes, we provide you with an indelible version for your review and proofing before we commence printing.  Only once you have approved the wording and appearance, do we commence production.

We provide an electronic template in MS Word or MS Excel format which prompts you for the information that we require to produce your stationery.  We do not correct any errors as it is very difficult to detect mistakes where name spelling is concerned, so no proofing is done on our part.  Please ensure your file is correct. 

We then take this file and create the text for your stationery.  Prior to printing, we send this to you for proofing.  The onus is on you to ensure the text files are correct.  Any amendments due to spelling errors or typos will then be at the client's expense. 

Yes, provided you give us the specifications of what it is you require, we can include this in your stationery order.  For example, if you would like a menu, you must provide the full menu text as you would like it to appear.  We can then discuss the format of the menu (single page, booklet, etc). and we will provide you with an indelible proof for your review, and a quote.  You can choose to proceed with the order of additional special stationery or not, without obligation.  We will price the additional stationery consistently with the remaining stationery suite for the chosen design.

For more information, please review Custom Design

We can supply matching bomboniere boxes and name tags, however, we do not usually supply the actual bomboniere novelty item (we can source a select few, so please ask if you have something specific in mind).

Generally, yes.  Some invitation designs lend themselves more to customisation than others.  Please contact us directly with your query and we will inform you of whether your requested changes are possible.

For inner Melbourne customers only, we are able to provide a mobile service, whereby, a consultant comes to you with our designs, swatches and samples, in an effort to conduct a full consultation and determine your exact needs prior to providing a quotation. 

We offer invitation samples at a flat rate of $20 per sample for our classic, modern and romantic designs + P&H.  Premium designs are $25 + P&H. 

The cost of the sample is fully refundable upon placement of an order.  For more information, please review Ordering a Sample.

All invitations are hand made, so you can typically expect approximately a 4 week delay before your full set of wedding stationery is available.  Orders are often completed in less time, however, this is only possible where stock is readily available and the client provides their guest list details and completes proofing of their stationery promptly.

We expect you to provide us with a date required and we in turn will provide you with a turnaround time and expected completion in your quote.  If we don’t believe we will be able to meet your expectations, we will not take your order.  We make it a priority to meet all deadlines as we realise the criticality of getting your invitations out on time. 

If however, you place an order with us in limited time, we may consider preparing your order in components.  For example, you may receive the invitation and RSVP in one batch, and the remaining components, later, as these are probably not required until the actual wedding date or thereafter. 

Please discuss this with us if you find yourself in this predicament and we may be able to accommodate. 

We accept payment by cash (for local clients only), bank or personal cheque, Visa and Mastercard, direct deposit and PayPal. 

Of course, payments are only considered made once they clear so you may need to account for a delay of up to 7 days for some transactions.

All stationery is sent by registered post using Australia Post, to ensure it is delivered correctly.  Note, we are not responsible for any damage or loss caused in transit by any third party, so please consider insuring the delivery of your stationery.

We do not provide flat prices for stationery items as we believe each order is unique and subject to customisation.  We are happy to discuss your requirements and provide you with quotes for the designs of interest on request on an individual basis.

We do not distribute brochures, catalogs or price lists.  All our designs are available for review on our website.  Details about each design can be found under the portfolio menu. 

We don't publish price lists because we find this very limiting to our clients.  Invitations can be changed in so many ways to suit your theme and budget so single prices per design are not really representative of the available options.

Our featured designs are protected by Australian Copyright law and exclusively created by Black Tie Wedding Invitations.  You cannot purchase DIY invitation packs for our couture collection.

We do however offer an extensive range of papers, cards, envelopes, embellishments and other accessories which you may purchase to create your own stationery.  We can provide you with materials and additional services upon request, such as cutting your cards and papers to a nominated size. 

We provide an extensive range of papers, cards, envelopes, pre-cut invitations, embellishments and stationery accessories.  To order, simply add items from our DIY catalogue to the shopping cart, and submit your order when finished. 

We will process your order as soon as possible and provide you with an invoice for the goods selected, postage and handling costs, as well as providing an estimated date of delivery.  You may then use any of the payment options, including credit card, PayPal and direct deposit. to confirm your order.  Orders are only despatched after payment clears.

We have access to many other products not listed on our website, so please make an inquiry if there is something specific you require and we will try to accommodate.

Yes

International orders are possible, however we do have a limited number of locations to which we deliver.  Please contact us for details.

Yes, any of our stationery can be customised to suit your occasion as required. 

For instance, we often create engagement or milestone anniversary or birthday stationery.

Unfortunately, at this time, there is no shop front.  All business is carried out on the web.  We try and place accurate, precise images of our invitations on our website, to ensure you get exactly what you see.

Additionally, you may purchase a sample invitation prior to placing your order.

Of course we can, provided the design you seek is not copied from another stationery producer.  If you have something unique and specific in mind, we are happy to work with you, offer advice and create the stationery you desire. 

Reasonable consultation time to produce your design is not charged.

For more information, please review Custom Design.

Please contact us with your queries, or using the details provided in the About Us page.  We are always happy to assist, clarify or offer you alternatives to try and fit in with your style and budget.

Contact us and we will arrange for one of our consultants to meet with you, show you samples of the designs in which you are interested, and discuss any customisations.  Consultations can be organised any day of the week, at a time and location that suits you.  For instance, many of our clients arrange for a consultant to visit them at their workplace or nearby, during their lunch hour.

Unfortunately, since we are based in Melbourne and have no other offices, this service is only available to those in central Melbourne.

Please review Consultations for more details.

There is no definite minimum, however, we expect each wedding order to comprise of at least 50 main items (could be made up of 25 invitations and 25 reply cards). 

Each christening order should comprise of at least 25 invitations. 

If your requirement is outside this minimum, please submit a request and we will try to accommodate.